Return & Refund Policy

At FJKIT, we want customers to order the correct hydraulic seal kits and equipment parts. Because fitment can depend on the machine model, serial-number range and component specification, please contact us before returning any item.

Return Requests

Returns are reviewed on a case-by-case basis. To be considered for a standard return, an item must be unused, uninstalled, unmodified and in its original packaging, with all supplied parts and labels intact. We will review the order details, reason for return, product condition and applicable legal requirements before confirming whether a return can be accepted.

How to Request a Return

1. Contact us before sending anything back.
2. Provide your order number, the product name or part number, the reason for the request and clear photos of the item and packaging.
3. Wait for our written instructions and return authorization, including the confirmed return address and shipping arrangements.

Please do not send items to us without first receiving return instructions. Unauthorized or incorrectly addressed parcels may be delayed or refused.

Incorrect, Damaged or Defective Items

If your order arrives damaged, incorrect or apparently defective, contact us promptly. Include your order number, photos of the product, packaging and shipping label, and a description of the issue. Keep the product and packaging while we review the case. We will assess the issue and explain the available next steps in accordance with the order terms and applicable law.

Refunds

If a refund is approved, we will confirm the amount and method. Refunds are generally issued to the original payment method where possible. The time required for the funds to appear depends on the payment provider and financial institution. Any shipping, return-shipping or other deductions will be explained before the return is finalized, where applicable and permitted by law.

Exchanges and Fitment

If you believe a product does not fit your machine, contact us with the machine brand, exact model, serial number if available, component position, part number and photos. Similar models may use different components. We will review the information and discuss an appropriate solution based on the facts of the order and applicable law.

Statutory Rights

This policy does not exclude or restrict any mandatory rights or remedies you may have under applicable consumer-protection law. Where such rights provide a different or more favorable remedy, the applicable law will prevail.

Contact

To request a return or refund review, email lyl@fujis-seal.com or contact us via WhatsApp at +86 181 7889 5984. Include your order number in your message.