FAQ

FJKIT CUSTOMER SUPPORT

Frequently Asked Questions

Find answers about choosing hydraulic seal kits, checking equipment fitment, placing an order, shipping and after-sales support. If you cannot find the information you need, contact our team with your machine and part details.

Finding the Right Parts

How do I find the correct hydraulic seal kit for my machine?

Start with the equipment brand and exact model. If available, also provide the machine serial number, cylinder or component position, and the existing seal-kit or OEM part number. You can send photos of the component, old seals or part markings to help us review the application. Please confirm fitment with our team if any details are uncertain before ordering.

Can I search by OEM part number?

Yes. An OEM number or existing seal-kit number is a useful starting point for cross-reference. Send us the full number and, where possible, the machine brand, model and serial-number range. A part number alone may not identify every variation, so we may ask for additional details.

What if I do not know the part number?

You can still enquire. Provide the machine brand and model, component type and position, measurements if available, and clear photos of the component or seals. Our team can review the information and advise whether the application can be identified.

Do similar machine models always use the same seal kit?

No. Different production years, serial-number ranges, cylinder suppliers or component revisions can use different parts, even on similar models. Please provide all available machine and component information so fitment can be checked as accurately as possible.

What types of products does FJKIT offer?

FJKIT focuses on hydraulic cylinder seal kits and related sealing products for construction and heavy equipment. Depending on the application, the catalog may include kits for boom, arm and bucket cylinders, backhoe loaders, wheel loaders, dozers, hydraulic breakers, track adjusters, pumps, motors and valves, as well as individual seals and custom kit enquiries.

Custom Kits and Materials

Can you help with a seal kit that is not listed on the website?

Send us a sample, drawing, seal list or dimensional information, together with the machine and component details. We can review the information and advise whether a suitable kit can be identified or produced. Availability and feasibility depend on the application and the information provided.

What information is needed for a custom seal-kit enquiry?

Please provide the machine brand and model, component or cylinder position, part number if available, seal dimensions or drawings, photos, required quantity and destination country. Operating pressure, temperature and hydraulic-fluid details are also helpful when selecting materials.

Which materials are used in your seal kits?

Material selection depends on the application and may include polyurethane (PU), NBR, HNBR, PTFE and engineering-plastic wear or guide elements. The exact material combination varies by kit. Contact us with the operating conditions if you need material guidance.

Orders, Shipping and Returns

How can I request a quotation or place an order?

Browse the relevant product or collection page, or contact us with the part number, machine details, required quantity and destination country. Our team can review your enquiry and advise on the next steps, pricing and order arrangements.

Do you ship internationally?

FJKIT ships internationally from China. Available carrier options, shipping charges and estimated delivery times depend on the destination, parcel details and shipping arrangement. Please contact us for a shipping estimate before placing an order if you need confirmation for your location.

Will I need to pay import duties or taxes?

Import duties, taxes and customs clearance requirements depend on the destination country's regulations and the shipping terms for your order. Unless expressly stated otherwise in the order terms, customers should check the applicable local requirements with their customs authority.

What should I do if my order arrives damaged or incorrect?

Please contact us promptly and include your order number, photos of the parcel and packaging, product photos, and a description of the issue. Keep the packaging and affected items until the matter has been reviewed. Eligibility and next steps are handled under the store's Return & Refund Policy.

How do returns and refunds work?

Return eligibility, time limits, required evidence and refund arrangements are governed by the store's current Return & Refund Policy and applicable law. Please review that policy before returning an item, and contact us first for instructions. Do not send a return without confirming the return arrangements.

Need More Help?

Still have a question?

Send us your machine brand, model, part number or photos, along with your order number if your question is about an existing order.

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